Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Anookz website and services (the “Services”) provided by ANOOKZ LIMITED (“Anookz”, “we”, “us”), a company incorporated in New Zealand (NZBN TODO_NZBN). By creating an account or using the Services, you agree to these Terms on behalf of the business you represent, and you confirm you are authorised to do so.

The Services are supplied for business purposes. Our Privacy Policy, Data Processing Addendum and Acceptable Use Policy form part of these Terms.

Accounts and your team

• You must provide accurate account information and keep your credentials secure.
• You are responsible for everything done under your account, including by team members you invite and by anyone holding a link you have shared.
• You are responsible for setting each team member’s access. Anookz provides role and permission controls; choosing who gets them is yours.
• You must tell us promptly at security@anookz.com if you believe an account has been compromised.

Your data and content

You retain ownership of the business data and content you bring to or connect with the Services. You grant us the permissions needed to host, process and display that data in order to provide the Services to you and to the parties you choose to connect with. We do not use your business data to train AI models, and we do not sell it.

Where the Services process personal data belonging to your customers — for example customers synced from a connected sales channel — we do so as your processor, on the terms set out in our Data Processing Addendum.

You are responsible for having the right to supply what you bring. Where you ask Anookz to import content from a website — for example building a line sheet from your own site — you confirm that you own or control that site and are entitled to the content, and you indemnify us in respect of that instruction.

Plans, trials and billing

• Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled. Prices are shown in New Zealand dollars and exclude GST. GST is added at checkout where it applies.
• Free trials run for the stated period. Before the trial ends we confirm the exact price your account would be charged, and billing begins only if you approve it — nothing is ever charged without your action, and no card is required to start. If you do not approve, the account becomes read-only and you owe nothing.
• You can upgrade, downgrade or cancel at any time from your account. Cancellation stops the next renewal; downgrades take effect at the end of the current billing period.
• Add-on modules and AI image credits are charged as shown at the time of purchase. Credits are consumed as you generate, do not expire while your account is active, and are not exchangeable for cash.
• Except where the law requires otherwise, payments already made are non-refundable.
• If a payment fails we may retry it and, after notice, suspend paid features until the account is current.

How your price is calculated, and when it changes

Anookz plans are banded by usage rather than sold at a single price. Retailer Pro is banded by the number of outlets on your account. Supplier Pro is banded by the highest of three measures — connected retailers, orders in the trailing thirty days, and live sites. The current ladders are published in full on the pricing page.

This means your own growth can move you up a band, and that is a price increase. We say so here rather than leave it to be discovered on an invoice:

• Your band is recalculated from your actual usage ahead of each renewal.
• If the recalculation moves you up a band, we show you the new band and the new amount before it is charged, and it takes effect at your next renewal — never mid-period.
• Falling back below a threshold moves you back down at the following renewal, on the same basis.
• If you do not want the new price, you can downgrade or cancel before the renewal date.

Separately, we may change our published prices. We will give you at least 30 days’ notice by email before an increase applies to you, and it will take effect at your next renewal after that notice. Continuing to use the paid Services after the change takes effect means you accept the new price; if you do not, you may cancel before it applies and will not be charged the increase. Prices already paid for a current annual term are not changed part-way through that term.

Platform fees on wholesale orders

Where a supplier receives an order through Anookz, a platform fee may apply. The fee is borne by the supplier, not the buying retailer, and:

• It is charged for the order rail — the hosted order page, line sheet, receiving, invoicing and tracking — and therefore accrues on the order, whether or not the money moves through Anookz.
• Where payment is taken through Anookz it is deducted at source from the payout. Where the order settles off the platform — bank transfer, existing account, trading terms — it accrues and appears on the supplier’s statement.
• Orders from retailers a supplier brought themselves are not charged a fee. The applicable rates are published on the pricing page.
• The rate is frozen on each order when it is placed. A later change to our published rates, or a later reclassification of how that order arrived, does not rewrite an order already placed.

We will give you at least 30 days’ notice before a change to platform fee rates applies to orders you receive.

Payments, refunds and disputes

Card payments are processed by Stripe. Where you accept payments through Anookz you also enter into Stripe’s Connected Account Agreement, and your use of those payment services is governed by it as well as by these Terms.

• Anookz is not a bank, is not a party to the sale, and does not hold your funds as a deposit. Payouts, their timing and any reserve or hold are determined by Stripe.
• Refunds, chargebacks and disputes are the merchant’s. If a payment is reversed, the amount and any fee are recovered from the merchant who received it. We provide the tooling to issue refunds; we do not decide them.
• Orders, pricing, delivery, returns and commercial terms are between the retailer and the supplier. Anookz provides the platform and is not a party to those agreements and not responsible for their performance.
• You are responsible for your own tax obligations, including charging and returning GST on your own sales. Tax amounts calculated in the Services are a convenience and not tax advice.

Connections between retailers and suppliers

Connecting to a counterparty authorises disclosure of specific data to them. A connected supplier can see sell-through for their own products in your store — never your total sales, your margins, or another supplier’s performance. You control which parties are connected and can disconnect at any time.

A counterparty is an independent business, and is an independent controller of the data they receive. Their handling of it is governed by their own terms, not ours. Where you and a supplier have agreed trading terms through Anookz, the version each of you accepted governs your dealings, and remains in force until you both accept a newer one.

Marketplace and supplier listings

Suppliers are responsible for their own listings — the accuracy of products, prices, availability, imagery and claims — and confirm they hold the rights to the content they publish. Anookz does not verify listings and does not endorse them. If you believe a listing infringes your rights, contact legal@anookz.com; we may remove content and suspend accounts for repeated infringement.

AI features

Parts of the Services use AI — product creation and imagery, classification and category cleanup, analytics, briefings, mail reading and the in-app assistant. By their nature these produce output that can be incomplete or wrong.

• AI output is a suggestion, not advice, and not a decision. Review it before acting on it, particularly where it affects ordering, pricing, stock or money.
• As between you and us, you own the images and text you generate through the Services, and you are responsible for the material you supply as input and for your use of the result. AI models can produce similar output for different users, so we cannot promise your output is unique.
• Your inputs and outputs are not used to train AI models, by us or by our AI providers.
• AI features are delivered through third-party providers, listed on our sub-processors page, and depend on their availability.

Third-party integrations

The Services connect to systems we do not control — among them Lightspeed, Shopify, Bellwether, Airtable, Deputy, Google and courier providers. Your use of those systems is governed by your agreement with them. We are not responsible for their availability, accuracy, pricing or changes, and if one of them changes or withdraws an interface, the related Anookz feature may change or stop working. We will tell you when we know.

Shared links and hosted pages

Some features work by producing a link — a hosted order page, an invoice, a picking list, a connect code, a product page, a phone upload session. Anyone holding the link can open it, which is what makes them work with people who do not have an account. Where we offer additional controls — a passcode, an expiry, the ability to disable or rotate a link — using them is your choice. Deciding who receives a link is your responsibility.

Acceptable use

You agree to use the Services lawfully and in line with our Acceptable Use Policy, which includes not attempting to reach data that is not yours, not disrupting or overloading the Services, and not reverse-engineering them.

Availability, support and changes

We work to keep Anookz available and publish live status at status, but we do not offer a service level agreement or an uptime guarantee, and the Services may be unavailable for maintenance, for an incident, or because a system we depend on is down. We state this plainly rather than imply a commitment we have not made.

Support is provided by email at hello@anookz.com during New Zealand business hours. We may add, change or remove features, and will give reasonable notice before removing one you materially rely on.

Beta and preview features

Features we identify as beta, preview or early access are provided as is, may change or be withdrawn without notice, and are excluded from any commitment in these Terms. Do not rely on them for anything you cannot afford to lose.

Suspension, termination and getting your data out

You may stop using the Services at any time. We may suspend or terminate access if these Terms are breached, if your account creates a security or legal risk, or if an account is unpaid after notice. Where circumstances allow, we will warn you first.

After cancellation or termination your data remains exportable for 30 days, and is deleted within 90 days after that. Two carve-outs apply, for the reasons set out in the DPA: records we must keep for tax and accounting, and records that belong jointly to a counterparty — a wholesale order belongs to both sides — which are retained and de-identified rather than destroyed.

Warranties and consumer law

Except as expressly stated, the Services are provided as is and we give no warranties of any kind, including that the Services will be uninterrupted, error-free, or that any output, forecast or recommendation will be accurate.

Because the Services are supplied and acquired in trade for business purposes, the parties agree that the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, to the extent permitted by section 43 of that Act and section 43 of the Consumer Guarantees Act. The parties agree it is fair and reasonable to be bound by this. Nothing in these Terms limits rights that cannot be excluded by law where you live.

Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill or loss of anticipated savings.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with these Terms and the Services, however arising, is limited to the total fees you paid us in the twelve months before the event giving rise to the claim. Where you pay us nothing, that limit is NZ$100.

These limits do not apply to your obligation to pay fees, to either party’s breach of confidentiality, or to liability that cannot be limited by law.

Indemnity

You will indemnify us against claims, losses and costs arising from your content, from data or instructions you supply, from your use of the Services in breach of these Terms or the Acceptable Use Policy, and from your dealings with counterparties.

Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform these Terms, except where disclosure is required by law or to advisers and service providers under equivalent obligations.

Feedback and publicity

If you send us feedback or suggestions, we may use them freely and without obligation. We will not use your name or logo publicly as a customer without your written consent.

Changes to these Terms

We may update these Terms as the Services evolve. We will post the new version here and update the date above. For changes that are materially adverse to you, we will give at least 30 days’ notice by email or in the app before they take effect. Continuing to use the Services after that means you accept the revised Terms; if you do not accept them, you may cancel before they take effect. Price changes are governed by the price change section above.

General

• Assignment — you may not assign these Terms without our consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets, on notice to you.
• Force majeure — neither party is liable for failure to perform caused by events beyond its reasonable control, except for the obligation to pay.
• Notices — we give notice by email to your account address or in the app. You give notice to legal@anookz.com, or in writing to our registered office.
• Severability and waiver — if a provision is unenforceable the rest continues to apply, and not enforcing a right is not a waiver of it.
• Entire agreement — these Terms and the documents they incorporate are the whole agreement between us about the Services, and replace anything said beforehand.
• No partnership — nothing here creates an agency, partnership or employment relationship between us.

Governing law

These Terms are governed by the laws of New Zealand, and the courts of New Zealand have non-exclusive jurisdiction, subject to any non-excludable rights you have where you live. Before starting proceedings, each party will first raise the issue in good faith with the other at the contact addresses below.

Contact

ANOOKZ LIMITED · NZBN TODO_NZBN · TODO_REGISTERED_OFFICE, Queenstown, New Zealand
General hello@anookz.com · Legal legal@anookz.com · Security security@anookz.com