FAQ
Questions, answered
The practical stuff — what Anookz does, how it connects, what it costs, and how your data is handled.
Product
What is Anookz, in one line?
A living system that connects a physical store with its suppliers — a floor map lit by a performance heatmap, an AI daily action plan, direct ordering, and hosted, editable orders that both sides can see and fix.
Who is it for?
Independent retailers who want the intelligence big chains have, and the wholesalers who supply them. Retailers get the map, the plan and direct ordering; suppliers publish a live catalogue and see real sell-through by store and shelf.
Do I need cameras or special hardware?
No. Anookz works with the tools you already run. Foot-traffic features light up if you have a counter like Bellwether, but the floor map, ordering and product hub work without any new hardware.
Is there really an AI daily plan?
Yes. Anookz reads your sales, foot traffic and stock together and produces a short, dollar-ranked list of the highest-value moves each day — what to move, reorder or discount, and what each is worth.
Onboarding & integrations
How long does setup take?
Most stores are live in minutes. You connect your POS, draw or import your floor, and your catalogue and sales flow in automatically — nothing to migrate, nothing to re-type.
Which tools does Anookz connect?
Lightspeed (X-Series) for sales and catalogue, Bellwether for foot traffic, Airtable for product locations, and Shopify for online ranges. Connected supplier catalogues flow straight into your Product Hub.
Will it create products for me?
Yes. When you connect a POS or a supplier catalogue, products arrive complete — images, pricing and variants — so you never manually re-create a product. Receiving an order updates stock automatically.
Can my team use it too?
Pro plans include team members who act with the right access. Everyone works from the same live data, so there are no conflicting copies.
Pricing
How much does it cost?
Retailers and suppliers both start free — no card required. Retailer Pro is NZ$79/mo and Supplier Pro is NZ$99/mo, each with a 14-day free trial and two months free on annual billing. See full pricing.
What do I get on the free plan?
Retailers get one store with a live floor map + heatmap, POS/foot-traffic/Airtable sync, the Product Hub, Stock Control purchase orders and the Discover marketplace. Suppliers can publish a line sheet, connect retailers, take orders and get paid — all free.
Is selling through Anookz free for suppliers?
Publishing and selling is free. Supplier Pro adds the command centre — sell-through analytics, retailer revenue rankings and full hosted-order stats.
Data & security
Who owns my data?
You do. Your sales, product and store data remain yours — Anookz is the system that connects and presents it. You can export it, and you can leave with it.
Do my suppliers see everything?
No. A connected supplier only sees sell-through for their own products in your store — never your total sales, margins or other suppliers' performance. You control who is connected.
How is my data protected?
Data is encrypted in transit and at rest, hosted with reputable cloud infrastructure, and access is scoped per account and per store. We collect only what the product needs to work.
What happens to my data if I cancel?
You keep your account on the free plan and your data stays intact. If you close your account entirely, we delete your data on request in line with our privacy policy.
Still have a question?
Book a 25-minute demo and ask us anything, or just start free and see for yourself.